Cancellation Policy

At Hornsby Fit PT & Remedial Massage, your session time is reserved exclusively for your clinical treatment. As a specialist clinic, our therapists are dedicated to your recovery during these hours. We understand emergencies happen; however, to maintain our high standard of care for all clients, the following applies:

1. 24-Hour Notice: Cancellations made 24+ hours prior to your booking incur no fee.
2. Late Cancellations (<12 Hours): A $50 fee applies to reimburse your specialist’s time.
3. Late Arrivals: To respect the next clinical booking, your session will conclude at the original scheduled time. The full session fee applies.
4. No-Shows: Failure to attend without notice will result in a 100% session fee charge. This must be settled before future bookings. Gift vouchers will be forfeited.

Health Fund Rebates: We provide on-the-spot HICAPS processing for all major Health Funds.

Need to reschedule? Contact us on 0404 088 543